SHIPPING & RETURNS
Order Processing
All items are usually shipped within 1-3 days. If a product is not available within this time period, you will be notified of the delay and also given an estimated delivery time. We will endeavor to provide you with efficient and courteous service!
Email Notifications
Shortly after your order is placed, you will receive an order confirmation email. When the item(s) have shipped you will be notified via email confirmation that includes a tracking number.
Canadian Customers
This website (www.stingrayhydrofoil.com) cannot take or ship orders to customers with Canadian addresses. All Canadian orders are taken and fulfilled through our StingRay Canada website: www.stingraycanada.com
Overseas Customers
Please contact us through the CUSTOMER SERVICE form at the bottom of the home page on www.stingrayhydrofoil.com. Our sales staff will contact you with a shipping quotation if you provide your shipping address and the product you wish to purchase!
Free Shipping
All items on www.stingraycanada.com include free shipping to customers with Canadian shipping addresses.
Return Policy
Products purchased on www.stingrayhydrofoil.com may be returned within 30 days from the day of purchase to our USA location: Savior Products Inc., 14717 W. 114th Terrace, Lenexa, KS, 66215 (with the exception of certain products listed below). All returned items must be new and unused in original packaging with all accessories. All product returns and exchanges must have prior approval. Please use the CUSTOMER SERVICE form at the bottom of our homepage (www.stingraycanada.com) to request an RMA form (return merchandise authorization). A 10% restocking fee may be applied. Customers are responsible for return shipping expenses. Return address information will be provided with RMA #.
Non-Returnable Items
Clearance Items
Defective Items
If a product is defective and within the 30-day return period, please contact us through the CUSTOMER SERVICE form at the bottom of our homepage (www.stingrayhydrofoil.com) to verify the defect. We may request photographs of the defective product or may choose to examine the product for defects upon return to us. If the product proves not to be defective, an RMA # will not be issued, and a product return will not be accepted based on it being defective. If the product is determined by us to be defective, we may issue an RMA # for you to return the product back to us with the customer paying the return shipping expenses, OR the customer can choose to destroy the defective product in-field per our instructions.